Refund policy
RETURN AND REFUND POLICY
FASHIONEDGE does not offer refunds, we only offer refunds for damaged items.
- We value our customers and want them to be satisfied with their purchase. To avoid inconveniences, we always advise you check the SIZE CHART in details before placing an order.
- If you are dissatisfied with your purchase, you can return your unused items for an exchange.
- Kindly note that we do not exchange items made to customer’s specific measurement.
- For all exchange, items must be received in store 24 hours after delivery if it is within Lagos, 72 hours after delivery if it is outside Lagos and 5 working days if it is outside Nigeria.
- Outfits must not be worn, altered or washed.
- Outfits must be in their original packaging and garment tags still attached.
- Please note, all items bought in store can not be exchanged / refunded.
- Outfits on sales may not be exchanged / refunded.
- It is advisable to send returned goods via known courier[ DHL, FEDEX or GIG] as we won’t be responsible for goods lost or damaged in transit.
- Please note that postal cost for returned goods is the customer’s responsibility.
STORE CREDIT
Subject to our terms of return, if there is nothing available at the time that you would like to exchange your item, FASHIONEDGE will issue you a store credit.
- Any purchase that exceeds the value of the store credit will require an additional method of payment for the remaining balance due.
DAMAGED GOODS
Although we are very thorough in checking all items before it is dispatched , if you do receive a damaged item, please let us know by email info@fashionedge.org quoting your Name, Phone number, Platform where you placed your order, Description of the damage and if possible an image.
Please note that any claim for damaged goods or missing items must be received within 2 business days of receipt of package.
Once we receive this request, a member of our team will contact you.
Once your returned item is received and inspected, we will send you an email to notify you with a new estimated despatched date of the replacement. You will not be charged for the shipping fee of the replacement item.
If the item is not available in-store, we will provide you a store credit that can be used within 6 months or refund will be processed.
Sales refund process takes 21 working days.